This Privacy Notice covers the Valloop Group of companies which includes Valloop Fund Limited, Valloop Management Limited, Valloop Operations Limited, Valloop Limited and Valloop Surety Limited services and products.
As a Gibraltar company, Valloop Management Ltd is subject to Gibraltar and European Data Protection regulations. Valloop Management is registered with the Gibraltar Regulatory Authority and we have developed our internal data protection policies by consulting relevant, Gibraltar and EU legislation. Valloop Operations is registered with the ICO in the UK. The principles underpinning legislation are there to help us maintain transparency with our clients about how we process their personal data, only use it for legal or legitimate purposes and make sure that usage is appropriate for that purpose. We do this as we want to be clear and transparent about the information we collect from you, how we use it and how we store and protect it.
As part of our business model we are required to collect information of a personal nature from you in order for you to access our services. This information is used to operate the facilities we offer to you and to comply with laws and regulations.
Until 31st December 2020, the EU General Data Protection Regulation 2016/679 (“EU GDPR”) continued to form part of Gibraltar law and the UK. However, following the end of the Brexit transition period, the EU GDPR was superseded by the Gibraltar General Data Protection Regulation (the “Gibraltar GDPR”) on 1st January 2021 and the UK Data Protection Act 2018. Notwithstanding, the UK and Gibraltar’s data protection regime remains largely the same, as they are both committed to maintaining the high standards of the EU GDPR, which has in effect been transposed into domestic law.
This legislation provides individuals with new rights in relation to how your personal data is collected, used and stored and provides new rules for organisations on how to handle personal data.
Valloop Management Limited is required to appoint an EU representative in respect of EU clients whose personal data we are processing. The details of our EU representative are as follows:
Representative: Janice Williams
Address: Calle Bolivia 12, San Luis De Sabinillas, Manilva, Malaga, 29692, Spain
We only collect from you the personal data we require to provide our services and will always limit the purpose we use it for. We will not collect any personal data from you that we do not need in order provide the services we have agreed to provide you with or to fulfil legal requirements places upon us.
When you invest in a fund or contract a service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Also through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.
You may withdraw your consent at any time by instructing us at firstname.lastname@example.org
However, if you do so, you may not be able to use our website or our services further.
The information we collect from you in the above situations can include the following:
Name, date of birth, gender, email address, postal/billing address and mobile number;
Payment information such as: debit card number, expiry date, CVC, bank account number;
Personal documentation provided on request such as passport information Driving licence, utility bill or a bank statement.
For the use of our services and if you contact us, the information we collect can include:
When you use the Valloop Exchange and services, the information we collect here includes:
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing our products and services to you. If so, we will notify you of this at the time.
We use your information to fulfil our contract with you, provide you with our services, meet our legal obligations, protect your vital interests and where necessary for the public interest. This includes:
We use your information so you can use Valloop products and services and for rules we have to follow;
The personal data we collect from you will be processed by us, furthermore some third parties who need the information to ensure a smooth operation and secure and lawful process will also be processing it.
We can provide you with a list of our providers who will have access to your information on request. Please be aware that your information may be stored on a cloud – based system whose servers are located within the European Union. We take all reasonable steps to ensure that your personal data is processed securely.
The new regulation aims to give power back to you and let you have more control over your data. It gives you some new rights and builds on some old rights in relation to your data, these are your rights regarding your information we process below:
You have a right to access the information we hold, obtain a copy and obtain details on how your data is processed within 30 days of a request;
If any data we hold is incorrect, you can request this is corrected without delay.
If you would like to exercise any of your rights, including obtaining a copy of the information we hold about you, please send an email to email@example.com
We will generally keep your personal data for a period of 5 years from the date on which our relationship with you ends, after which it will be disposed of securely if it is no longer required for the lawful purpose(s) for which it was obtained.
Valloop understands the importance of keeping your personal data secure. We will take appropriate technical and organisational measures to protect against unauthorised or unlawful processing, accidental loss or destruction of, or damage to personal data, although we cannot guarantee these things will never happen. No system is 100% safe from a sophisticated and sustained attack by determined hackers.
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
You may opt-out from some of the communications we send you. Where we process your data with your consent, you may withdraw that consent at any time.
Valloop may communicate with you about important activity which has taken place on your account. You cannot opt-out of these communications.
You have the right to ask us not to process your personal data for marketing purposes. If you have previously consented to marketing emails, but do not wish to receive marketing communications, then please send an email to firstname.lastname@example.org.
To unsubscribe from Valloop marketing you can also use the unsubscribe link which will be at the bottom of any marketing emails we send.
We will need 5 working days to process these requests in most cases but please allow up to 2 weeks to take account of pre-prepared mailing lists.
If you have any general enquiries or questions about how we use your personal information or about this Privacy Notice, please contact Valloop Management limited by email at email@example.com.